FAQs

[Your Store Name] FAQ

Sizing

How do I find my top size?
To lock in your ideal fit, measure these key areas:
  • Length: From the top of the garment (shoulder or waistband) down to the bottom hem.
  • Shoulder Width: Measure straight across your back, from the edge of one shoulder to the other.
  • Chest: Wrap the tape around the fullest part of your chest, keeping it flat and level.
  • Sleeve Length: Start at the shoulder seam and measure down to the end of the sleeve.
Use your numbers to compare with our size guide — most of our tops are designed with a relaxed, streetwear-ready fit. When in doubt, size up for a looser silhouette.

Shipping

What is the shipping time? When will my order arrive?
  • USA / Canada: 7–14 business days
  • Europe: 5–14 business days
  • Australia / New Zealand: 7–14 business days
  • Japan: 2–6 business days
  • Other countries: 10–30 business days
  • Remote destinations: 20–30 business days
Delivery times may vary due to location, customs, or carrier delays. All shipping is free unless otherwise noted at checkout.
Shipping rates: US orders
  • We offer free shipping on all mainland USA orders.
  • For remote locations within the USA, the rate is $25 (for all order amounts), including Guam, Hawaii, Alaska, Puerto Rico, Armed Forces, and Virgin Islands.
Shipping rates: International orders
  • Please be advised: The recipient is responsible for paying import duties, i.e., custom taxes and/or handling fees. We suggest contacting your local post office regarding import duties.
  • We offer free shipping for all worldwide orders.
  • We cannot offer services to the following countries: Afghanistan, Albania, Algeria, Angola, Ascension Island, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Côte d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, North Macedonia, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe, and U.S. territories including American Samoa, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands, Wake Island, and Marshall Islands.
Do I need to pay for import fees on my order?
  • Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient.
  • Refusal to receive an order due to customs/tax charges and/or handling fees is not eligible for refund or replacement.
What are the payment methods available?
  • We accept credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
  • Apple Pay and Google Pay are also available. Options may vary by location—check the checkout page for details.
  • Prices are shown in your local currency but will be charged in USD at checkout for a smooth transaction.

Cancellations and Changes

Can I change or cancel my order after placing it?
  • Due to our made-to-order process, we cannot accept changes or cancellations after an order is placed. Please review your size, color, and shipping details carefully before checkout.
  • For assistance before ordering, contact our customer service team at nolan@toasterbombco.com—we’re here to help!

Refunds and Exchanges

Are returns or exchanges available?
  • Due to our made-to-order process, returns or exchanges are not accepted for wrong size, color, or shipping details. Please verify your order details before purchase.
  • Refunds or exchanges are available if:
    • Damaged/Defective Item: Contact us at nolan@toasterbombco.com within 30 days of delivery with your order ID, photos/videos, and a description. We’ll issue a full refund or replacement after verification.
    • Wrong Item Delivered: Report within 30 days with your order ID and photos. We’ll provide a refund or the correct item.
    • Prolonged Non-Delivery: If undelivered due to logistics (with a correct address), contact us within 30 days of the expected date. We may offer a refund, replacement, or compensation per supplier policy.
  • Not Eligible: No refunds/exchanges if:
    • Incorrect shipping info is provided.
    • Delivery is refused or customs clearance fails.
    • Issues stem from force majeure (e.g., natural disasters, war).

Care Instructions

Cotton Product Care
  • Keep your 100% cotton hoodies, sweatshirts, and t-shirts looking great with these tips:
    • Washing: Wash inside out with a neutral detergent at 30°C (90°F) or lower.
    • Drying: Air dry in shade—avoid tumble drying to protect the fabric.
    • Bleaching: Do not use bleach.
    • Ironing/Steaming: Avoid to preserve the cotton.
    • Soaking: Do not soak to prevent damage.
  • Check tags/labels before washing. For best results, use hand washing or consult a professional cleaner for delicate care.